1. GENERAL APPLICABILITY AND SCOPE OF POLICY

1.1 The present policy constitutes a comprehensive framework governing the rental of products through CandidMen's (“The Company”) digital platform. This policy establishes the fundamental terms and conditions that shall regulate the relationship between the Company and its Users, with specific emphasis on the temporary transfer of product usage rights.

1.2 The scope of this policy is deliberately circumscribed to address exclusively the rental transactions facilitated through the Company's digital platform. Products obtained through rental mechanisms are categorically distinguished from those purchased outright, which remain subject to separate and distinct terms of sale. Any product acquired through a rental arrangement shall be considered a temporary transfer of use, with all attendant rights and obligations explicitly defined herein.

1.3 CandidMen expressly reserves unilateral and absolute discretion in the interpretation and application of these policy provisions. This discretionary power encompasses the right to accept or reject cancellation requests, determine appropriate remedies for policy violations, and make definitive judgments regarding user compliance. Users, by initiating a rental transaction, explicitly acknowledge and consent to these comprehensive discretionary powers.

2. USER-INITIATED CANCELLATION PROVISIONS

2.1 Cancellation of rental orders represents a significant transactional modification that is subject to stringent and precise conditions. The Company has established a comprehensive framework to manage cancellation requests, designed to balance user flexibility with operational integrity and business protection.

2.2 A cancellation request shall be deemed valid and potentially acceptable only when it satisfies a set of concurrent conditions. Primarily, the order must have been placed no less than FOUR (4) complete calendar days prior to the scheduled pickup or delivery date. Furthermore, the cancellation request must be submitted within a window of SEVEN (7) consecutive days from the original order placement date.

2.3 CandidMen recognizes that certain orders inherently possess characteristics that render them non-cancellable. These include, but are not limited to, orders with insufficient advance notice, products prepared for time-sensitive events, items with limited availability, or specially configured merchandise. Orders falling within these categories shall be expressly and irrevocably designated as non-cancellable, thereby precluding any potential cancellation attempts.

2.4 In the event of an approved cancellation, the Company will process a refund exclusively in the form of store credit to the User's CandidMen account. This store credit mechanism is deliberately structured to maintain a continued relationship with the User while protecting the Company's financial interests. Cash refunds, direct bank transfers, or alternative refund methodologies are categorically excluded.

2.5 Users seeking to initiate a cancellation must follow a structured submission protocol. A formal written cancellation request must be transmitted via electronic mail to the designated customer service email address ([email protected]). The communication must comprehensively detail the order specifics, including but not limited to the order number, date of original placement, and a substantive explanation supporting the cancellation request.

3. REFUND CONDITIONS

3.1 The refund provisions represent a critical component of the Company's rental policy, designed to establish clear expectations and protect both User and Company interests through a meticulously defined assessment framework.

3.2 The concept of "good condition" shall be evaluated through an assessment process. A product shall be considered in good condition only when it meets a set of criteria spanning structural integrity, aesthetic preservation, functional completeness, and hygienic standards. This comprehensive evaluation ensures that returned products maintain their essential value and utility.

3.3 Structural integrity assessment encompasses a holistic examination of the product's physical condition. This includes verifying the absence of physical damage beyond minimal expected wear, ensuring no structural compromises or deformations have occurred, and confirming that all original components and attachments remain intact and fully functional.

3.4 Aesthetic preservation represents another dimension of the condition assessment. Inspectors will evaluate the product for permanent stains, discoloration, visible marks, scratches, or blemishes. The product must maintain its original colour, texture, and visual characteristics to be deemed acceptable for return and potential refund.

3.5 Should a returned product fail to meet these rigorous standards, the Company will impose substantial penalties. Specifically, products returned in a compromised condition will result in an immediate forfeiture of any potential refund. Moreover, the User shall be mandatorily assessed a penalty equivalent to THIRTY PERCENT (30%) of the product's Maximum Retail Price (MRP), serving as a deterrent against careless product handling.

3.6 The refund processing timeline is precisely defined to provide Users with clear expectations. Once a product passes the comprehensive inspection, store credit refunds will be processed within SEVEN (7) consecutive business days. Throughout this period, the User will receive systematic updates regarding the status of their refund through their registered contact information.

4. NON-RETURN OF PRODUCT

4.1 The User bears absolute responsibility for the timely and proper return of all rented products. Any failure to return a product by the specified due date shall trigger a series of consequential actions designed to protect the Company's interests and mitigate potential financial losses.

4.2 Upon expiration of the rental period, the Company will conduct a comprehensive assessment of the User's compliance. Should the product remain unreturned, the User shall be deemed to have effectuated an involuntary purchase of the item. Consequently, the User will be charged the full Maximum Retail Price (MRP) of the product, representing the total replacement value of the rented item.

4.3 In addition to the full product cost, the Company will impose a daily penalty of Five Hundred Rupees (Rs. 500/-) for each calendar day beyond the scheduled return date. This penalty serves as liquidated damages, compensating the Company for lost rental opportunities and administrative overhead associated with product recovery.

4.4 The company reserves the right to contact customer, along with friends, family and social media connections, of the Users who have fail to return the Company’s Product and post about it on social media.

4.5 Persistent non-return or failure to satisfy financial obligations will trigger escalating legal interventions. The Company reserves the right to pursue multiple concurrent remedies, including but not limited to: formal legal proceedings, reporting to credit bureaus, initiating theft proceedings, and pursuing civil recovery of outstanding amounts.

5. CAUTION DEPOSIT PROVISIONS FOR HIGH-VALUE PRODUCTS

5.1 Products with a Market Retail Price (MRP) exceeding Ten Thousand Rupees (Rs. 10,000/-) shall be subject to enhanced security provisions. Users renting such high-value items must fulfil additional financial requirements to mitigate potential risks associated with these transactions.

5.2 At the time of order placement, Users will be required to remit a caution deposit equivalent to TEN Percent (10%) of the product's MRP. This substantial deposit serves as a financial guarantee, protecting the Company's interests and ensuring the User's commitment to responsible product handling. Beyond the caution deposit, Users must also pay an additional rental fee as explicitly specified on the Company's digital platform.

5.3 The caution deposit represents a contingent financial instrument. Upon successful return of the product in pristine condition, the Company will process a full refund of the deposit. However, the refund shall be subject to comprehensive deduction of any applicable penalties, damages, or outstanding charges incurred during the rental period.

6. COMPANY-INITIATED CANCELLATION PROTOCOLS

6.1 The Company maintains comprehensive discretion to cancel orders under specific, well-defined circumstances. These cancellation provisions are designed to preserve operational integrity and protect both the Company's and Users' interests.

6.2 Potential grounds for Company-initiated cancellation include, but are not limited to: product unavailability, systemic overbooking, detected payment irregularities, insufficient payment verification, logistical complications, inaccurate or fraudulent user-provided shipping information, and reasonable suspicion of malpractice or fraudulent activity.

6.3 In the event of a Company-initiated cancellation, the User will be promptly notified through the registered communication channels. Where applicable, any prepaid amounts will be refunded exclusively through store credit. Such refunds will be processed within a reasonable timeframe, typically not exceeding SEVEN (7) business days from the cancellation determination.

7. PRODUCT INSPECTION AND DAMAGE ASSESSMENT

7.1 Every returned product shall undergo an inspection process designed to assess its condition upon return. Company personnel will conduct a detailed examination, documenting any deviations from the original rental condition.

7.2 The inspection will systematically evaluate multiple dimensions of product condition, including but not limited to: structural integrity, aesthetic preservation, functional completeness, and hygienic standards. Any identified issues will be thoroughly documented, with photographic evidence maintained for potential dispute resolution.

7.3 Detection of damage, unauthorized alterations, or condition degradation beyond normal wear will trigger predetermined penalty mechanisms. Specifically, users will be liable for compensation equivalent to THIRTY PERCENT (30%) of the product's MRP for general damage. Unauthorized alterations or tailoring of rented products will result in more severe penalties, potentially reaching FIFTY PERCENT (50%) of the product's MRP.

8. SERVICE TERMINATION

8.1 The Company reserves the right to terminate a User's account and permanently restrict access to its digital platform under specific circumstances. Grounds for such termination include persistent non-compliance with this Policy, repeated failure to return products, consistent payment defaults, or engagement in fraudulent or malicious activities.

8.2 Account termination shall be communicated through the User's registered contact information. Such termination may result in the forfeiture of any existing store credits, outstanding rental reservations, and future service accessibility.

9. DISPUTE RESOLUTION

9.1 Governing Law: Any disputes arising from this Policy will be governed by the laws of India.

9.2 Jurisdiction: The courts of Bangalore, India, shall have exclusive jurisdiction over disputes.

10. AMENDMENTS

10.1 The Company reserves the right to amend this Policy at any time. Changes will be effective immediately upon posting on the Site.