Return and Refund Policy

This Return Policy governs the return of any product (referred to as the "Product") ordered by you, the user of the Candidmen web portal (the "Site") with the domain name candidmen.in. By accessing and using the Site (the "Services") and ordering or renting the displayed products, you, the user, agree to comply with this Return Policy. The terms "you," "user," or "user's" in this Return Policy refer to the user of the Site who orders and rents the products displayed by Candidmen (referred to as "the Site Owner," "we," "us," or "our") solely for personal use, as set out in the Terms and Conditions. Any capitalized term not defined herein shall have the same meaning as ascribed to it in the Terms and Conditions.

This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:Cancellations will only be considered if the request is made 1 days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep. CandidMen does not accept cancellation requests for perishable items like flowers, eatables, etc. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 1 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 1 day of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them. In case of any refunds approved by CandidMen, it will take 10 days for the refund to be processed to you.

We offer refund / exchange within first 1 days from the date of your purchase. If 1 days have passed since your purchase, you will not be offered return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged. If you need to place a return / exchange request for an eligible product / item (as applicable) you need to send us an email on [email protected]. You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.

Please note that products purchased through the Site cannot be returned, and no refund shall be provided for them. The remainder of this Return Policy pertains to products rented through the Site and does not apply to products purchased.

By placing an order to rent a product displayed on the Site, you agree to return the product in satisfactory condition as specified in this Return Policy and the Terms and Conditions. You are solely responsible for returning the products delivered to you on or before the return date, subject to the terms and conditions. In the event that you fail to return the product to the Site Owner in accordance with this Return Policy before the expiry of the Return Date, we reserve the right to deduct and withhold the entire security deposit amount paid for the product, along with the security deposit paid for other products in the same order or placed using the same mobile number and/or email address. The Site Owner also has the right to charge you an additional amount beyond what you have already paid as rent and security deposit for the products that were returned late, as well as for any other orders placed using the same email address and/or phone number.

Please note that the Late Fee charged by the Site Owner is in addition to the rental fee payable for each product ordered and delivered to you, as well as any additional payment due and payable on account of any material damage caused to the product by you, as per the Terms and Conditions.

Any security deposit that the Site Owner is liable to refund shall be done within 7 days from the date of you returning all the products in good condition

The Site Owner has the right to adjust the Security Deposit, which is equivalent to the Rental Fee of the Product provided by you, against the Late Fee payable by you as per the terms of this Return Policy. If the Late Fee payable by you exceeds the Security Deposit, you authorize the Site Owner to charge the remaining Late Fee to the credit card/debit card of the User registered with the Site.

This policy can be changed at any time at sole discretion of the site owner. Any dispute regarding a return will be governed by this Return Policy and by the laws of India and courts of Bangalore shall have exclusive jurisdiction.

Last updated: 22nd May 2023

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